Ordering Guide

Your guide to point redemption:

  1. REDEEM ONLINE. Browse the catalogue and select a desired item by clicking on the picture. Once you select an item to redeem, enter the desired quantity for that item plus attributes (colour, size etc.) if applicable and (click) “add to cart”.

  2. VIEW YOUR SHOPPING CART. Double check your points total and product code(s) for accuracy before checking out. When you’re done shopping (click) “proceed to checkout”.

  3. CHECKING OUT AND CONFIRMING YOUR ORDER. Enter the ship-to address ensuring all mandatory fields are completed and (click) “submit order” when you’re finished. Please note deliveries cannot be made to a Post Office Box, Rural Route (RR) or to addresses outside Canada. The confirmation page displays a transaction number which confirms the successful completion of your order. You may wish to print the order confirmation for reference.

  4. VIEW YOUR ORDER STATUS. To view the status of your order, simply reference “My Account” followed by “Order History”. Please allow 2 (two) business days from the time you initially place an order before making any inquiries with regard to the order status.

  5. GETTING THE GOODS. Most items are shipped within five business days of receipt of order; otherwise we will notify you if it will take longer. We cannot always ship all items together, so you may receive several shipments to complete your order. When the merchandise arrives, immediately check for any evidence of damage. Once you’ve determined there’s no apparent damage, you or any resident will be required to provide a signature. If no one is home at the time your item is delivered, a door knocker will be left with the courier information and location for pick-up at the nearest depot.

    Note: Items required in time for Christmas, must be ordered at least 6 weeks in advance (mid November).

  6. ORDERS DAMAGED IN TRANSIT. If there is evident damage, please do not sign for your package and refuse the shipment. Sign only for the number of cartons and items received in good condition. Review the contents of your package immediately. If there is a problem, contact Reward Headquarters within the next business day after receipt of your shipment.

  7. YOUR GUARANTEE. Merchandise may be returned if it is defective or has been damaged in shipment. Before returning any item, you will need to contact Reward Headquarters for full instructions and to obtain a Return Authorization Number. If the item is returned for any reason it must be returned within fifteen (15) business days of receiving delivery of the shipment. Defective items must be returned in the original packaging. Once an item is returned to the warehouse, it will be inspected. If the item is found to be defective a replacement will be issued or points will be credited based on your direction.

    If you notify Reward Headquarters after fifteen (15) business days of receiving the shipment, you will be provided with a bill of sale (warranty slip) and directed to a local authorized dealer for repairs under the terms of the manufacturer’s warranty. (Please check the warranty card included with your item(s)).

    Please note that no returns can be accepted without prior authorization and returned items may be subject to shipping charges.

You can contact Customer Service at:
Phone: 1-855-MY HUSKY (694-8759)
(Hours are Monday to Friday from 9:00 am to 9:00 pm EST)
Email: customerservice@myhuskyrewards.ca

When making any inquiry, we will require the following information from you:

  • Your name (or name on the order)
  • Full mailing address
  • Your sponsoring company
  • Phone number
  • The product code in question, if applicable
  • Your order number or transaction number, if applicable